Terms of Service

Effective date: 9 June 2026 · Last updated: 9 June 2026

1. Acceptance

By accessing infinitocloud.com or using any service provided by INFINITO CLOUD LLC ("we", "us", "INFINITO CLOUD") you agree to be bound by these Terms of Service. If you do not agree, do not use the services.

2. About INFINITO CLOUD LLC

INFINITO CLOUD LLC is a Limited Liability Company organized under the laws of the State of Wyoming, United States of America (filed May 2024).

Principal address: 175 SW 7th St Suite 1517, Miami, FL 33130
Contact: hello@infinitocloud.com

3. Services

INFINITO CLOUD provides voice AI software products (Nemo-RT Pro, Nemo-RT Community), custom AI implementation services, telecom and SIP integration consulting, and related professional services scoped via individual Statements of Work (SOW).

Specific deliverables, timelines, and pricing for any engagement are governed by the signed SOW that supersedes generalities in these Terms.

4. Pricing and payment

  • Implementation fees are invoice-based: 50% upon SOW signature, 50% upon go-live.
  • Optional monthly support (when contracted) is billed in advance.
  • All amounts are in US Dollars (USD) unless otherwise stated in writing.
  • Late payments accrue interest at 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.
  • Annual prepayment of monthly support discounts the total by two months.

5. Intellectual property

  • INFINITO CLOUD retains all rights, title, and interest in the Nemo-RT Pro source code, models, documentation, trade names, trademarks, and any related IP, unless explicitly transferred in a signed SOW.
  • The Client retains all rights to its own data, voice recordings, configurations, prompts, and any custom integrations the Client builds.
  • Reverse engineering, decompiling, sublicensing, or redistribution of INFINITO CLOUD software is prohibited unless explicitly authorized in the applicable SOW.

6. Data and privacy

Voice and text data processed on-premise on the Client's infrastructure remains in the Client's environment at all times. INFINITO CLOUD does not access, store, or transmit Client end-user data unless the Client explicitly shares it for support or debugging purposes.

Our complete data handling practices are described in our Privacy Policy, which is incorporated into these Terms by reference.

7. Warranties and disclaimer

The services are provided "as is" and "as available". INFINITO CLOUD warrants that:

  • During the first 30 days following go-live, bug fixes and security patches are included at no additional charge.
  • Software will materially conform to the specifications in the applicable SOW.

INFINITO CLOUD does NOT warrant uninterrupted operation, error-free performance, or compatibility with any third-party hardware or software not explicitly listed in the SOW.

8. Limitation of liability

To the maximum extent permitted by law, INFINITO CLOUD's total cumulative liability under or in connection with these Terms or any SOW shall not exceed the total fees paid by the Client to INFINITO CLOUD in the twelve (12) months preceding the event giving rise to the claim.

INFINITO CLOUD is not liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunity.

9. Termination

Either party may terminate the engagement with thirty (30) days written notice. Upon termination:

  • The Client retains all data, configurations, and deployed software (subject to license terms in the applicable SOW).
  • Fees accrued through the termination date remain payable.
  • Sections 5, 8, 10, and 11 survive termination.

10. Governing law and dispute resolution

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws principles.

Any dispute arising under or related to these Terms shall be resolved by binding arbitration administered in Sheridan, Wyoming, in English, under the rules of the American Arbitration Association. The arbitral award shall be final and binding. Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights pending arbitration.

11. Changes to these Terms

INFINITO CLOUD may update these Terms from time to time. Material changes will be notified to active clients by email at least thirty (30) days before the effective date. Continued use after the effective date constitutes acceptance of the updated Terms.

12. Contact

Legal questions: hello@infinitocloud.com
General contact: hello@infinitocloud.com
Mailing address: INFINITO CLOUD LLC, 175 SW 7th St Suite 1517, Miami, FL 33130, USA